1. Eligibility for Refund
We offer refunds under the following conditions:
- Damaged or Defective Products: If the product you purchased is damaged, defective, or does not work as expected, you may be eligible for a refund or exchange.
- Incorrect Product: If you received the wrong product, please contact us immediately, and we will arrange for a replacement or refund.
- Service-Related Issues: If the appliance repair or service performed by our team is unsatisfactory or does not resolve the issue, we will assess the situation and may offer a refund or re-service at no extra charge.
2. Refund Process
To request a refund, please follow these steps:
- Contact Us: Reach out to our customer service team as soon as possible at 0309 9321279 or email us at lizauk345@gmail.com with your order details and the issue you are facing.
- Return the Product: You may be asked to return the product to our store in its original packaging along with the receipt or proof of purchase. If returning by mail, we will provide instructions on how to do so.
- Inspection: Once the product is returned, we will inspect it to confirm that it meets the criteria for a refund (e.g., damaged, defective, or incorrect item).
- Refund Approval: If your refund request is approved, we will process the refund within 7-10 business days. Refunds will be made to the original payment method used at the time of purchase.
3. Non-Refundable Items
The following items are not eligible for a refund:
- Opened or Used Products: Products that have been opened, used, or tampered with (except in cases of defective products or damage during shipping) are not eligible for a refund.
- Services Rendered: Once services such as installation, repair, or maintenance have been performed, they cannot be refunded unless the service is deemed unsatisfactory or not as per the agreement.
- Custom or Special Orders: Any products that were specifically customized or ordered on special request are not refundable unless defective or damaged.
4. Exchanges
If you wish to exchange a product for a different item, we may be able to assist, depending on the product condition and availability. Please contact our customer service team to inquire about exchange options.
5. Shipping Costs
For returns or refunds related to defective or damaged products, we will cover the cost of shipping for returning the product. However, for all other return reasons, you may be responsible for any shipping fees associated with the return.
6. Warranty Coverage
If your product is still under warranty, please refer to the warranty terms for potential repair or replacement instead of a refund. Products that are found to be faulty and are covered by warranty may be repaired or replaced at no cost to you.
7. Refund Timeframe
Once your refund request has been approved, the refund will be processed within 7-10 business days. The exact time may vary depending on your payment method or the bank’s processing times.
8. Customer Support
If you have any questions or need assistance with a refund request, please don’t hesitate to contact us:
- Phone: 0309 9321279
- Email: lizauk345@gmail.com
We are happy to assist you and ensure your satisfaction with your purchase.