1. Information We Collect
We collect information from you in the following ways:
- Personal Information: When you visit our store, make a purchase, or request services, we may collect personal information such as your name, address, email address, phone number, and payment details.
- Transactional Information: Information regarding the products you purchase, service requests, warranties, and related transaction details.
- Communication Information: If you contact us via email, phone, or in person, we may keep a record of your communication for quality and service improvement purposes.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Processing Orders and Services: To complete your purchase transactions, provide after-sales services, process repair requests, and manage warranties.
- Customer Support: To respond to your queries, service requests, or complaints and to provide you with effective customer support.
- Marketing and Promotions: With your consent, we may use your email or phone number to send you information about new products, promotions, or updates related to our services. You may opt-out of such communications at any time.
- Improving Our Services: To enhance our products, services, and website, ensuring we meet your expectations and provide the best possible experience.
3. How We Protect Your Information
We take the privacy and security of your personal information seriously. To safeguard your data, we employ industry-standard encryption, secure servers, and strict access controls. However, please note that no method of data transmission or storage is 100% secure, and while we make every effort to protect your personal data, we cannot guarantee its absolute security.
4. Sharing Your Information
We do not share, sell, or rent your personal information to third parties, except in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who help us with functions such as payment processing, delivery, or customer service. These third parties are only permitted to use your information to provide services to us and are required to keep your data confidential.
- Legal Compliance: We may disclose your personal information if required by law or to comply with a legal obligation, such as responding to subpoenas, court orders, or other legal processes.
5. Your Rights and Choices
You have the right to:
- Access and Update Your Information: You can request access to the personal information we hold about you and make updates or corrections if necessary.
- Opt-out of Marketing Communications: If you no longer wish to receive marketing emails or phone notifications, you can unsubscribe or opt-out at any time by contacting us at lizauk345@gmail.com.
- Request Deletion of Your Information: You can request that we delete your personal information, though certain information may be retained for legal or transactional purposes.
6. Cookies and Tracking Technologies
Our website may use cookies, web beacons, and other tracking technologies to enhance your user experience. Cookies help us remember your preferences, provide personalized content, and analyze site traffic.
You can control cookie settings through your web browser. Please note that disabling cookies may impact the functionality of some features on our website.
7. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information from our records.
8. Third-Party Links
Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. Changes to This Privacy Policy
We reserve the right to update or change this Privacy Policy at any time. If we make any material changes, we will notify you by updating the “Last Updated” date at the bottom of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your information is being handled, please contact us at:
- Phone: 0309 9321279
- Email: lizauk345@gmail.com