1. Shipping Availability
Currently, we offer shipping services for products within Islamabad and select nearby areas. For customers outside our delivery range, we encourage you to visit our store at Office No. 27, Block B, Khudadad Heights, Sector E-11, Islamabad, where you can personally pick up your items.
2. Shipping Charges
Shipping fees will vary depending on the size, weight, and destination of your order. The total shipping cost will be displayed at checkout before you confirm your purchase.
- Within Islamabad: For local deliveries within Islamabad, we offer competitive shipping rates.
- Outside Islamabad: For deliveries outside of Islamabad, shipping charges will be calculated based on the destination and weight of the items.
3. Delivery Time
- Local Deliveries (Islamabad): We aim to deliver your order within 1 to 3 business days after purchase, depending on the product’s availability and your location.
- Outside Islamabad: Shipping for orders outside Islamabad may take between 5 to 7 business days, depending on the delivery location and the courier service.
Please note that business days exclude weekends and public holidays.
4. Order Processing Time
Orders placed before 2:00 PM on a business day will typically be processed and dispatched the same day. Orders placed after 2:00 PM or on weekends will be processed on the next business day.
5. Tracking Your Order
Once your order has been dispatched, we will send you a tracking number along with the courier service details. You can use this information to track the status of your delivery.
6. Shipping Method
We use reliable third-party courier services to deliver your orders. The courier company will depend on your location and the size/weight of the product.
- For local deliveries within Islamabad, we typically use local courier services or in some cases, our own delivery team.
- For deliveries outside of Islamabad, we use well-known courier services like TCS, Leopard Courier, or other trusted providers.
7. Shipping Restrictions
There may be some shipping restrictions for certain products due to size, weight, or regulatory reasons. If this applies to your order, we will contact you to discuss alternative options.
8. Delivery Address
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or undelivered packages due to incorrect or incomplete address information. If you need to update your delivery address after placing an order, please contact us immediately at 0309 9321279 or lizauk345@gmail.com.
9. Shipping Issues
If your order is delayed, lost, or damaged during shipping, please contact us immediately. We will work with the courier company to resolve the issue as quickly as possible.
For damaged or defective products, please review our Refund Policy to learn about your eligibility for returns or exchanges.
10. Pickup Option
If you prefer to pick up your items in person, you can visit our store at Office No. 27, Block B, Khudadad Heights, Sector E-11, Islamabad. Please select the In-Store Pickup option during checkout to choose this method. You will be notified once your order is ready for pickup.
11. Customer Support
If you have any questions regarding shipping, delivery times, or need assistance with tracking your order, please don’t hesitate to contact us:
- Phone: 0309 9321279
- Email: lizauk345@gmail.com
We are here to assist you and ensure a smooth shopping experience.