1. General Information
- Company Name: Comfort Crew (Private) Limited
- Office Location: Office No. 27, Block B, Khudadad Heights, Sector E-11, Islamabad, Pakistan
- Phone Number: 0309 9321279
- Email Address: lizauk345@gmail.com
2. Products and Services
We offer a range of electronics and home appliances, along with related services, such as sales, installation, repair, and maintenance. By purchasing any products or services, you agree to the specific terms related to those purchases.
3. Use of Website
By accessing or using our website, you agree to comply with all applicable laws and regulations. You are prohibited from using our website for any unlawful purpose, including but not limited to:
- Interfering with the proper functioning of the website or its services.
- Posting or transmitting harmful content, including viruses or malware.
- Attempting to gain unauthorized access to the website or user accounts.
4. Account Creation and Security
In order to make a purchase or engage with certain services, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
- Account Accuracy: You agree to provide accurate and up-to-date information during account creation and while making purchases.
- Account Responsibility: You are responsible for all activity conducted under your account, whether authorized or not.
If you believe that your account has been compromised, please notify us immediately at 0309 9321279 or lizauk345@gmail.com.
5. Pricing and Payments
- Pricing: All prices listed on our website and in-store are in Pakistani Rupees (PKR) unless otherwise stated. Prices may change at any time without prior notice, but changes will not affect orders that have already been processed.
- Payments: Payment for products and services is due at the time of purchase. We accept cash payments, bank transfers, and debit/credit card payments for in-store and online transactions. If a payment is declined or fails for any reason, we may cancel or delay your order until payment is successfully processed.
- Sales Tax: Applicable sales tax may be added to your purchase based on local tax laws.
6. Orders and Cancellations
- Order Confirmation: Upon placing an order, you will receive an order confirmation email. This is not an acceptance of the order, but merely a confirmation that we have received it. Your order will be accepted once we process it and send you a shipping confirmation email.
- Order Cancellations: Orders can be canceled before they are shipped. If you wish to cancel an order, please contact us immediately at 0309 9321279 or lizauk345@gmail.com. Once an order has been shipped, it cannot be canceled but may be returned as per our Refund Policy.
7. Delivery and Shipping
- Shipping: We offer shipping services for customers in Islamabad and nearby areas. The shipping cost will be calculated at checkout based on the delivery location and weight of the product. Delivery times are estimates and may vary based on factors like location, availability of the product, and courier services.
- Delivery Issues: We are not responsible for delays or damages caused by the courier services once the product has been shipped. If your order arrives damaged or defective, please refer to our Refund Policy for further assistance.
8. Refunds and Returns
We offer refunds, exchanges, and returns for certain products under specific conditions, as outlined in our Refund Policy. Please ensure that you carefully read the conditions for returns or refunds before contacting us.
- Eligibility for Refund: Refunds may only be issued for defective, damaged, or incorrect items as per our Refund Policy.
- Process: You must contact us within the designated return period to initiate a return or refund request.
9. Warranties
Most products we sell come with a manufacturer’s warranty, which covers defects in materials and workmanship under normal use. The warranty period varies depending on the product. Please refer to the product’s documentation for specific warranty terms.
- Service Under Warranty: If your product is still under warranty, we will provide repair or replacement options in accordance with the warranty terms.
10. Limitation of Liability
Comfort Crew (Private) Limited is not liable for any damages, losses, or expenses that arise from using our products, services, or website, including but not limited to:
- Any direct, indirect, incidental, or consequential damages.
- Loss of data, profit, or business.
- Inability to use the product due to technical issues, delays, or shipping errors.
11. Intellectual Property
All content, logos, trademarks, designs, and other intellectual property on our website are owned by Comfort Crew (Private) Limited or its affiliates. You may not use, reproduce, or distribute any of this intellectual property without our explicit permission.
12. Privacy
We value your privacy. Any personal information you provide to us, whether online or in-store, is governed by our Privacy Policy. By using our services, you consent to the collection and use of your personal data as outlined in our Privacy Policy.
13. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting the revised version on our website. We encourage you to review these Terms and Conditions periodically to stay informed of any updates.
14. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Pakistan. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in Islamabad, Pakistan.
15. Contact Information
If you have any questions regarding these Terms and Conditions or need further assistance, please contact us at:
- Phone: 0309 9321279
- Email: lizauk345@gmail.com